Returns & Exchanges

At COCOON, we want you to love your home sanctuary; if you are not completely satisfied, we offer a 30-day return window for most items in their original condition. Our goal is to make the return process as seamless and comfortable as the products we craft for your living space.

1

Initiate Your Request

Visit our online returns portal with your order number and zip code to select the items you wish to return and receive a prepaid shipping label.

2

Prepare Your Package

Carefully place the items in their original packaging, ensuring all tags and protective layers are intact to prevent damage during transit.

3

Ship It Back

Affix the prepaid label to your package and drop it off at any authorized courier location; we will track the journey back to our warehouse for you.

4

Receive Your Refund

Once our quality team inspects the returned items, we will process your refund to the original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing